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Frequently Asked Questions

What are the prizes for this promotion?
See the Official Contest Rules for complete details.
How many prizes could I win?
Two (2) Grand Prizes overall and one (1) of 250 Secondary Prizes per unique PIN code. Entries are unlimited per person, one entry per unique PIN code, regardless of method of entry.
How will I know if I'm the Grand Prize winner?
The potential winner will be contacted on or around the draw date via the phone number provided at the time of entry. First Grand Prize random draw on June 7, 2019 at 1:00 pm (EDT) and Second Grand Prize random draw on August 28, 2019 at 2:00 pm (EDT), both draws in Toronto, ON. The potential winner will have five (5) business days to: correctly answer a time-limited mathematical skill-testing question without assistance, or mechanical or electronic aid, and agree and submit a Declaration and Release form (“Declaration”) confirming, among other things, compliance with the Official Contest Rules and acceptance of the prize as awarded. Subject to verification of eligibility, First Grand Prize consists of a trip for winner and guest to attend the 2019 NHL Awards™ show in Las Vegas, including flights, hotel and $500 in spending money (approx. retail value = $7,500). Second Grand Prize consists of a trip for winner and guest to attend the 2019 Kraft Hockeyville NHL® pre-season game, including flights, hotel and $500 in spending money (approx. retail value = $5,000). Both Grand Prizes also include the opportunity for winner to shoot a puck for chance to win $250,000.
How will I know if I’m an Instant Prize winner?
For instant prizes, if you are a potential winner, you will be notified immediately on the website after entering your PIN code and information. You will have to answer a Skill-Testing Question and, if you answer the question correctly, you will be prompted to complete the declaration and release form. Upon completing the declaration and release form you will be sent an email which will confirm your prize and any additional details.
I am having trouble viewing certain pages of the site. What should I do?
Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, Safari or Flash. Check that your JavaScript is enabled in your browser preferences.
The game is too slow. How come?
You might have poor network connectivity (wifi) on your phone or desktop computer that is slower than what is required to play the game. You could try again somewhere with a stronger wifi connection. Keep in mind you can still enter the contest if you have a PIN by clicking here.
For any other game-related questions please email contest@KDTopCheese.ca
Why am I seeing a message that my phone is unsupported?
If you have an older phone you may get the message "this phone is unsupported". You could try again with a more recent device. Keep in mind you can still enter the contest if you have a PIN by clicking here.
For any other game-related questions please email contest@KDTopCheese.ca.
I’m seeing a message on my desktop that tells me I’m using an unsupported browser.
You will see a message on screen if this applies to you. This game requires a recently updated browser to work as expected. Try the game on either Chrome or Firefox browsers, which can be downloaded for free here and here. For any other game-related questions please email contest@KDTopCheese.ca.
I have updated my email address. Can I change my entry information for this promotion?
Due to the number of entries we receive, we are unable to change information provided on the entry form during the contest unless you are a potential prize winner**. If you are selected as a potential prize winner during the contest period, please contact us contest@KDTopCheese.ca and provide your updated information.

**A potential prize winner is contacted by the Sponsor’s agent. A potential prize winner is not every entrant. It’s one of (1) “Potential Instant Prize Winner”, (2) “Potential First Grand Prize Winner” and (3) “Potential Second Grand Prize Winner” who follows the entry criteria to enter the contest.

I have a question about the product, who can I contact?
We love hearing from customers. contest@KDTopCheese.ca.
Where can I buy these special 4- and 12-pack bundles of KD?
KD Top Cheese is available for a limited time only as 4-packs (4x225g) and 12-packs (12x225g) of KD Original. It is available in most major Canadian grocery stores, such as Loblaws, Sobeys, Metro, Safeway, Wal-Mart, etc.
How are the Instant Prize winners selected?
The Instant Prize winners are selected electronically when an entry is made at a randomly pre-determined time throughout the contest period. If no entry is made at the pre-determined time, the prize will go to the first entry after the pre-determined time.
How are the Grand Prize winners selected?
By random a random draw made by the Sponsor’s agent on June 7, 2019 at 1:00 pm (EDT) for the First Grand Prize and on August 28, 2019 at 2:00 pm (EDT) for the Second Grand Prize, both draws in Toronto, Ontario from all eligible entries received on or before the end of the respective Grand Prize Entry Period. Subject to verification of eligibility.
Where are the 2019 NHL Awards™?
The 2019 NHL Awards™ will be held in Las Vegas, NV between June 17-20, 2019.
What if I win the Grand Prize to the 2019 NHL Awards™ in Las Vegas but do not have a passport?
The Grand Prize Winner and Guest are responsible for ensuring that all travel papers (passports, visa, etc., if applicable) are in good order, and are valid prior to, and for the entire duration of the Grand Prize. If the Grand Prize winner on June 7, 2019 does not have a passport another eligible entrant may be selected.
Where is Kraft Hockeyville 2019?
Kraft Hockeyville 2019 will be held in Canada on a date still to be determined.
What do you do with my information?
We use your information only for the purposes of administering this contest and conducting publicity about this contest. We do not share your information, except as outlined in the Official Contest Rules or when required by law. Please refer to the Kraft Heinz Privacy Policy, the NHL® Privacy Policy and the NHLPA Privacy Promise to find more information.
If I play the game am I entered into the contest?
You need to enter a PIN in order to enter into the contest. You can find PINs in specially-marked boxes of 4-packs (4x225g) and 12-packs (12x225g) of KD Original. The KD Top Cheese game is for enjoyment purposes only. However, all game users will have the opportunity to print a coupon and redeem in-store that offers the chance to save $2 on the purchase of any one (1) 12-pack of Kraft Dinner. See the Official Contest Rules for details on how to enter and obtain a PIN code without purchase.
Why isn’t my PIN working?
If you have attempted to enter a PIN code, retrieved from a 4-pack or 12-pack of KD, and are receiving an error message, this could be because you have a PIN code from a previous contest. Both contests used the same URL but were live for different periods of time. To see if your PIN code is for a previous contest, check the package of KD to see if the Grand Prize was for the chance to shoot for $250,000 at the 2018 NHL Awards™ or Kraft Hockeyville 2018 NHL® Pre-Season game.

If so, this contest is closed and that PIN code has expired. If the Grand Prize is for one of two trips to attend the 2019 NHL Awards™ or Kraft Hockeyville 2019 it should be working. If it is not, please contact contest@kdtopcheese.ca for support.

* THESE ARE NOT THE OFFICIAL RULES. NO PURCHASE NECESSARY. Contest sponsored by Kraft Heinz Canada. Open to legal residents of Canada who have reached the age of majority within the province/ territory of residence. Contest opens April 1, 2019, 12:01 pm EDT. Entries must be submitted by June 2, 2019, 11:59 pm EDT for First Grand Prize. Entries must be submitted by August 23, 2019 at 11:59 pm EDT for Second Grand Prize. Entries must be submitted by August 23, 2019 at 11:59 pm EDT for Instant Win Prizes. Contest ends October 18, 2019, 11:59 pm EDT. To enter, log onto www.KDTopCheese.ca and enter the PIN code found inside specially-marked four (4) and/or twelve (12) pack bundles of KD macaroni and cheese, original variety, 225 g. Following prizes available to be won: First Grand Prize consists of a trip for winner and guest to attend the 2019 NHL Awards™ show in Las Vegas, including flights, hotel and $500 in spending money (approx. retail value = $7,500). Second Grand Prize consists of a trip for winner and guest to attend the 2019 Kraft Hockeyville NHL® pre-season game, including flights, hotel and $500 in spending money (approx. retail value = $5,000). Both Grand Prizes also include the opportunity for winner to shoot a puck for chance to win $250,000. Grand Prize Winners receive $5,000 Consolation Prize if unsuccessful in Puck Shot. Two hundred and fifty (250) Instant Win Prizes, each consisting of one (1) $50 gift code to NHLShop.ca. First Grand Prize random draw on June 7, 2019 at 1:00 pm and Second Grand Prize random draw on August 28, 2019 at 2:00 pm EDT, both draws in Toronto, ON. Instant Win Prizes randomly awarded via pre-selected generated times. Correct answer to mathematical skill-testing question required. Odds of winning a Grand Prize depend on number of eligible entries received. Odds of winning a Puck Shot depend upon the skill of the Grand Prize winner. Odds of winning Instant Prize depend on date and time of entry. For all conditions, restrictions and complete contest rules, visit: www.KDTopCheese.ca.

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